1. About these terms
These terms govern use of the ARRIVVD website and the ARRIVVD valet service at participating venues.
Legal
Terms of Service
Draft document. This page is a working structure pending review by a South African legal practitioner. Sections marked “Draft — legal review required” are placeholders and do not yet form binding terms.
2. The service
ARRIVVD parks guest vehicles at authorised parking facilities and returns them to a designated collection point on request. Retrieval times may vary.
3. Charges
Draft — legal review required
Applicable charges in ZAR are displayed at participating venues and before check-in. [Payment terms to be confirmed.]
4. Vehicle custody
Draft — legal review required
[Provisions on when custody begins and ends, condition checks and personal belongings left in vehicles.]
5. Incidents and liability
Draft — legal review required
Incidents are handled in accordance with these terms and applicable South African law, including the Consumer Protection Act. [Liability provisions and any insurance arrangements to be confirmed after legal review.]
6. Customer responsibilities
Draft — legal review required
[Provisions on accurate vehicle information, roadworthiness and key handover.]
7. Data protection
Personal information is handled as described in our Privacy Policy, with POPIA in mind.
8. Governing law
Draft — legal review required
These terms are governed by the laws of the Republic of South Africa.
Last updated: draft, 2026.