Privacy Policy

1. Who we are

Draft — legal review required

ARRIVVD is a valet parking and vehicle concierge service based in Cape Town, South Africa. [Registered entity name, registration number and Information Officer details to be inserted.]

2. Information we collect

Enquiry details you submit (name, email, phone, venue information and message). When you use the valet service: vehicle details, check-in photographs, ticket references and retrieval requests.

3. Why we process it

Draft — legal review required

To respond to enquiries, provide and improve the valet service, keep records of vehicle custody, and meet legal obligations. [Lawful bases under POPIA to be confirmed.]

4. Consent

Draft — legal review required

We ask for your consent before processing enquiry information. You may withdraw consent at any time by contacting us.

5. Sharing

Draft — legal review required

We share information only with service providers who help us operate (such as hosting) and with partner venues where necessary to deliver the service. [List of operators and cross-border transfers to be confirmed.]

6. Retention and security

Draft — legal review required

We keep personal information only as long as needed and protect it with appropriate technical and organisational measures. [Retention periods to be defined.]

7. Cookies and analytics

Essential cookies keep the site working. Analytics cookies are only used with your consent, which you can change by clearing your browser storage.

8. Your rights

Draft — legal review required

Under POPIA you may request access to, correction of, or deletion of your personal information, object to processing, and lodge a complaint with the Information Regulator.